Refund policy

Shipping Policy

Prime Choice UAE
Email: theprimechoiceuae@gmail.com

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

  • Dubai, Abu Dhabi, Sharjah: 1–3 business days
  • Other Emirates: 2–5 business days
  • Delivery times may vary during public holidays, sales events, or due to unforeseen courier delays.

Shipping Charges

Shipping charges are calculated at checkout and displayed before payment confirmation.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp (if provided).

Delivery Issues

Please ensure that the shipping address and contact information are correct. Prime Choice UAE is not responsible for delays or failed deliveries resulting from incorrect customer information.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your order at theprimechoiceuae@gmail.com with photos of the issue.

Refund & Return Policy

Last Updated: June 2026

At Prime Choice UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • Proof of purchase is provided.
  • The product is not listed under non-returnable items.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products
  • Gift cards
  • Perishable goods
  • Personal care and hygiene products
  • Items damaged due to misuse by the customer

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We will review the case and arrange a replacement or refund where applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be issued to the original payment method.
  • Bank processing times may vary depending on your payment provider.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, Prime Choice UAE will cover the return shipping cost.
  • For change-of-mind returns, the customer is responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact:

Prime Choice UAE
📧 theprimechoiceuae@gmail.com